Vehicles - Codes of Practice

Another common area where complaints arise is in relation to work carried out by garages or in respect of manufacturer's warranties which do not cover the defects found in the car.

The customer does have some protection if the garage or dealer belongs to a recognised trade association as they will be governed by certain Codes of Practice drawn in association with the Office of Fair Trading. There are four Codes of Practice which govern the motor industry. These are:
1. Codes of Practice for the Motor Industry.
2. The Vehicle Builders and Repairers Association (VBRA) Code of Practice for Vehicle Body Repair.
3. Code of Practice for Mechanical Breakdown Insurance Scheme.
4. The British Vehicle Rental and Leasing Association's Code of Conduct.
You should check that any garage or dealership used by you subscribes to these Codes of Conduct and is a member of a recognised motoring federation.