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Consumer Supply of Services

£19 Includes VAT

Also included in Business Pack

consumer services proposal Free Samples PDF | Word

Complies with:
  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013


These standard terms are suitable for the supply of services from a business to a consumer customer.

They are only suitable for the supply of services involving home improvements, installation or building works.

The terms should be incorporated on the back of or attached to any proposal form given to a customer on behalf of the business where the supply of services does not depend on the subsequent completion of an order form by the customer.

The proposal form itself should be signed by a representative on behalf of the business and provide the company/business details.

The proposal form should also contain details of the price, (including deposit, vat and any other charges) together with a specification of the works to be completed. The proposal form should also be dated.

These standard terms are not suitable for hire purchase, credit or conditional sales where the Consumer Credit Act 1974 would apply.

Clauses in this agreement:

  • Formation of a Contract
  • Our Responsibility
  • Your Responsibility
  • Type(s) of Work Undertaken
  • Deposit
  • Force Majeure
  • Guarantees
  • Exclusions
  • Complaints
  • Defects and Delays
  • Arbitration
  • Cancellation and Cooling Off Period

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