CompactLaw - FAQs

How do I pay?
We take all major credit and debit cards, except American Express. We also accept PayPal.
How do I purchase a Pack or document?
Simply browse and click on any items that you wish to buy and put them into the shopping cart and go through the checkout process.
How are the legal documents delivered?
All our individual documents are available for downloading from your Account page as soon as your credit or debit card has been charged by SagePay. If you have purchased more than one product you will see a link for each product purchased. The only exception to this process is where you purchase our Employers Pack. In this case your product activation code will also be emailed to you soon after your transaction has been cleared. Please note that the only product sent by post is the CD version of the Employers Pack - all other products are available as downloads only.
What format do the documents come in?
All of our documents are produced in Word (.docx) format so they are compatible with Microsoft Word and most other word processing software.
What if I fail to download my ordered products?
After your purchase you will receive an email from CompactLaw confirming your purchase and the total price paid, including VAT. This email will also contain a link to your Account page. You can download any purchased product again by accessing the downloads folder on your Account page. 
How long do the downloads remain active?
The download links remain active for 12 months after your initial purchase.
What if I do not receive my order email?
This rarely happens, but it can happen if an incorrect email address is supplied at the time of purchase. Please contact us if you do not receive your confirmation email within 1 hour of your transaction. Also, please check your spam folder in case your order email has gone there.
What if I have a query either before or after a purchase?
If you have a query directly related to purchasing a product please contact us Here
What is your postal address?
CompactLaw Limited
Sun House
10 Western Road
HP23 4BB
CompactLaw company details?
CompactLaw is a limited company registered in England & Wales.
Company registration number: 3247274.
Is CompactLaw VAT registered?
Yes, please see our details below:
VAT registration number: 701648748.