Code of Practice for Mechanical Breakdown Insurance Scheme

All breakdown insurance schemes have to be underwritten by Lloyds or other authorised insurers and the policy must create a contract between the insurer and the consumer and the policy must be capable of being transferred to subsequent owners if the insurer approves.
When a consumer makes a claim they should be notified of the decision regarding their claim within seven days if possible.
Any complaints can be referred either directly to the insurer or the Society of Motor Manufacturers and Traders Ltd (SMMT) who have a conciliation service or alternatively to the Insurance Ombudsman. No arbitration is available.