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Alternative Complete Communications Policy


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This is a complete communications policy for the use of Internet, email, fax and telephone by all workers within an organisation where Internet and email use is well-established.

The use of this policy will guard against the loss of productivity where resources are used for personal purposes at inappropriate times. It will also minimise the risk of employers' liability for discrimination claims where, for example inappropriate emails are sent to other workers.

This policy sets out detailed provisions that allows use of the Internet during rest or break periods during working hours. This policy also recognises that employees may want to use email for personal use and therefore encourages the use of web based email systems to avoid organisation email accounts being used for personal purposes. This policy allows the employer to monitor use of resources. This policy still prohibits employees from accessing unsuitable websites or services at any time.

The policy is drafted so that a named individual within the organisation has overall control of the policy and serves as a point of reference. This should either be the head of IT or another member of senior management with some technical experience.

This policy is drafted to comply with the following relevant Acts and Codes:

  • The Data Protection Act 1998
  • The Employment Practices Data Protection Code, Part 3: Monitoring at Work
  • The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (TICR)

  • Key clauses in this agreement include:

  • Action taken for minor breaches of these guidelines.
  • Action taken for serious breaches of these guidelines.
  • Correct use and storage of usernames and passwords.
  • Internet and email usage during work hours and rest or break periods.
  • Detailed email etiquette.
  • Proper deletion of emails.
  • Restriction on use of software.
  • Guidelines for transportation of equipment.
  • Limitation on personal use of mobile phone.
  • List of file formats, devices and utilities that should not be accessed or downloaded.
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