I have bought something which works, but does not do what it says on the packet or is not suitable for what I bought it for.
What can I do ?
If goods are not the same as described or not suitable for the purpose for which you bought them then you are entitled to your money back or to exchange them. You may need to show that you told the seller the reason you wanted the goods, if you want to prove it is not suitable for the purpose for which you bought it.
Are there any times when I will not be entitled to my money back or to exchange the goods ?
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