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If my complaint does not get results can I sue ?

Yes.
If the goods or services provided do not meet proper standards or requirements you can sue for breach of contract and claim the return of the price you have paid or compensation for any other losses you have suffered connected to the goods or services. Also if you have been injured because the goods were defective you can claim compensation for your injuries.

See Small Claims Court and Accident Claims

If I buy goods through an auction or private sale what rights do I have ?

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