I have bought something from a shop/catalogue/street market/door to door salesman which does not work.
What can I do ?
The law says that if goods are sold they must not be faulty. Unless that fault was brought to your attention at the time you bought the goods, you are entitled to your money back or to exchange the goods for something else.
Under the Sale and Supply of Goods to Consumers Regulations 2002, any fault that arises during the first 6 months will be presumed to have existed at the time of delivery. It is therefore up to the retailer to prove otherwise.
Consumers also have a right to request a repair or replacement of the goods, (although the seller can refuse if the cost of doing so would be disproportionate to the cost of any other remedy available to the buyer, or a repair or replacement is impossible). In those circumstances the buyer can ask the seller to reduce the purchase price by an appropriate amount or "rescind" (end) the contract and sue.
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