Consumer Questions & Answers
- I have bought something from a shop/catalogue/street market/door to door salesman which does not work. What can I do ?
- I have bought something which works, but does not do what it says on the packet or is not suitable. What can I do ?
- Are there any times when I will not be entitled to my money back or to exchange the goods ?
- If I signed an "acceptance note" when I received the goods does this mean I lose my rights if something goes wrong ?
- If the goods were bought for me by someone else am I entitled to return the goods ?
- If I return goods do I have to accept a "credit note" ?
- Do I have to accept a replacement good or a free repair instead of cash ?
- Do I need to have a receipt before I can get a refund ?
- What if the goods are too heavy to carry back to the shop. Am I responsible for the cost of taking the goods back ?
- If I cancel an order am I entitled to the return of a deposit paid by me ?
- Does a guarantee or warranty give me any special rights ?
- What can I do if I have not received the service I paid for ?
- If I buy goods with a credit card does this give me any extra protection ?
- If my complaint does not get results can I sue ?
- If I buy goods through an auction or private sale what rights do I have ?
- Do I have any rights if my holiday is cancelled or if I do not get what I paid for ?
- If I have bought something on a credit agreement can I change my mind and cancel ?
- If I bought goods after seeing a sample what rights do I have if the goods are not the same as the sample ?
Articles:
Holiday Rights | Internet Shopping | Consumer Protection Regulations
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