Are there any times when I will not be entitled to my money back or to exchange the goods ?
Yes.
a) If you have held onto the goods for too long before returning them. You may be taken to have accepted them.
b) Or if you were told about the fault before you bought the goods.
c) Or if you did the damage yourself either by ignoring advice about using the goods or through lack of care.
d) Or if there is nothing wrong with the goods and you have just changed your mind and decided you do not like them. (Although some shops may agree to accept the return of the goods as a gesture of goodwill.)
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