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What about services ? What can I do if I have not received the service I paid for ?

You are entitled to certain standards.
The service should be carried out with reasonable care and skill, within a reasonable time and for a reasonable price. The person or organisation providing the service may be a member of a trade association or other professional body or be regulated by an ombudsman. You may complain to them or sue to recover your money.

If I buy goods with a credit card does this give me any extra protection ?

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