Does a guarantee or warranty give me any special rights ?
Yes.
But read the guarantee or warranty carefully to check what it covers.
If a guarantee comes with a registration card you may have to fill this out and send it off before the guarantee covers you.
The guarantee will tell you how to make a claim.
Guarantees do not effect your normal rights for a refund or exchange, or
to sue the manufacturers for any loss or damage caused because the goods
were faulty.
Any guarantees offered by the manufacturer or retailer will be legally binding and must be written in plain English with details of how to make a claim. You can also apply for an injunction against the manufacturer or retailer forcing them to comply with the terms of the guarantee/warranty.
What about services ? What can I do if I have not received the service I paid for ?
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