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Do I have any rights if my holiday is cancelled or if I do not get what I paid for ?
You have certain rights when booking a holiday. If you booked your holiday through a package travel tour operator they have to be "bonded". This means if the tour operator goes bust before you travel you should get your money back.
If you are abroad they should pay to get you home at no extra cost.
But, you may have to pay some money in advance and claim it back on your return.
Remember if you paid for your holiday by credit card and it costs more than £100, but under £30,000 you may be able to get your money back from the credit card company if the tour operator goes bust.
If your holiday has not gone well then check what the holiday brochure says. The brochure will usually be a contract and set out certain promises the tour operator makes about the holiday.
You may be able to sue for breach of contract. You may also have taken out insurance which may cover you if your holiday is cancelled in certain circumstances.
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- I have bought something from a shop/catalogue/street market/door to door salesman which does not work. What can I do?
- I have bought something which works, but does not do what it says on the packet or is not suitable. What can I do?
- Are there any times when I will not be entitled to my money back or to exchange the goods?
- If I signed an "acceptance note" when I received the goods does this mean I lose my rights if something goes wrong?
- If the goods were bought for me by someone else am I entitled to return the goods?
- If I return goods do I have to accept a "credit note"?
- Do I have to accept a replacement good or a free repair instead of cash?
- Do I need to have a receipt before I can get a refund?
- What if the goods are too heavy to carry back to the shop. Am I responsible for the cost of taking the goods back?
- If I cancel an order am I entitled to the return of a deposit paid by me?
- Does a guarantee or warranty give me any special rights?
- What can I do if I have not received the service I paid for?
- If I buy goods with a credit card does this give me any extra protection?
- If my complaint does not get results can I sue?
- If I buy goods through an auction or private sale what rights do I have?
- Do I have any rights if my holiday is cancelled or if I do not get what I paid for?
- If I have bought something on a credit agreement can I change my mind and cancel?
- If I bought goods after seeing a sample what rights do I have if the goods are not the same as the sample?
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