British Vehicle Rental and Leasing Association (BVRLA) Code of Conduct
These codes cover cars and commercial vehicles offered for rental.
They provide that:
a. Cars should be bought new and not be less than three years old when leased or with under 60,000 miles on the clock. Commercial vehicles age is not specified but mileage will depend on the weight.
b. Complaints should be made to the rental company first. Thereafter BVRLA has a conciliation service where it promises to give consumers a decision within 30 working days. Arbitration is not available.
- Vehicles - Ownership
- Vehicles - Codes of Practice
- The Code of Practice of the Motor Industry
- The VBRA Code of Practice
- Code of Practice for Mechanical Breakdown Insurance Scheme
- British Vehicle Rental and Leasing Association (BVRLA) Code of Conduct
- Other Ways to Resolve Vehicle Disputes
- Motor Industry - Useful Addresses