Do you offer technical support?

Yes, we do not believe in offering a limited initial period of support after purchasing the Pack. For this reason we offer a full 12 months technical support from the date the Pack is purchased. Technical support is provided as standard with both versions of the Pack.

Is there an extra charge for this support?

No, the technical support element is provided free of charge and is not limited to any number of incidents.

What is not provided?

We do not provide advice relating to hardware issues or attend premises to resolve issues.