CompactLaw - FAQs

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Which cards do you take?
We take all major credit and debit cards, except American Express.
 
 
How do I purchase a Pack or document?
Simply browse and click on any items that you wish to buy and put them into the shopping cart and go through the checkout process.
 
 
How are the legal documents delivered?
All our individual documents are available for downloading from your Account page as soon as your credit or debit card has been charged by SagePay. If you have purchased more than one product you will see a link for each product purchased. The only exception to this process is where you purchase our Employers Pack. In this case your product activation code will also be emailed to you soon after your transaction has been cleared. Please note that the only product sent by post is the CD version of the Employers Pack - all other products are available as downloads only.
 
 
What format do the documents come in?
All of our documents are produced in Word (.doc) format so they are compatible with Microsoft Word and most other word processing software.
 
 
Which operating systems do you support?
Our documents can be accessed using most operating systems, Windows, Mac, Linux or other operating system our documents will be compatible. Also, if you do encounter any problems we provide technical support as part of your purchase.
 
 
What if I fail to download my ordered products?
After your purchase you will receive an email from CompactLaw confirming your purchase and the total price paid, including VAT. This email will also contain a link to your Account page. You can download any purchased product again by accessing the downloads folder on your Account page. 
 
 
How long do the downloads remain active?
The download links remain active for 12 months after your initial purchase.
 
 
What if I do not receive my order email?
This rarely happens, but it can happen if an incorrect email address is supplied at the time of purchase or your ISP has email problems at the time of your purchase. Please contact us if you do not receive your confirmation email within 1 hour of your transaction. 
 
 
Do you have an alternative to paying online?
Yes, you can pay by cheque, for further details please see How To Buy
 
 
What if I have a query either before or after a purchase?
If you have a query directly related to purchasing a product please contact us Here
 
 
What is your postal address?
CompactLaw Limited
Sun House
10 Western Road
Tring
Hertfordshire
HP23 4BB
UK
 
 
CompactLaw company details?
CompactLaw is a limited company registered in England & Wales.
Company registration number: 3247274.
 
 
Is CompactLaw VAT registered?
Yes, please see our details below:
VAT registration number: 701648748.

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