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Website Terms & Conditions
For website selling physical & download goods


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These Terms and Conditions are for websites that sell physical & download goods direct to consumer customers.
These documents provide you with all you need to start your website on a secure legal basis.

These documents deal with the legal issues of running a commercial website. As the website owner or manager you can provide your customers with clear and easy to follow terms and conditions. Having clear and professionally drafted terms and conditions also gives you a strong legal framework to follow for all situations. It also gives your customers greater confidence to buy from you, rather than a competitor.

As a website owner you have to comply with the following key areas of law, Data Protection Act 1998, Consumer Protection (Distance Selling) Regulations 2000 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as well as other existing consumer laws.

This agreement also covers you legally where, for example you incorrectly price goods on your website. Without properly drafted terms and conditions you would have to fulfil those orders. (Incidentally a few major high street names in the past have not provided for this and have had to ship goods to customers who have taken advantage of pricing errors on their websites. This has meant items, such as TVs accidentally advertised at £1.99 having to be sold to customers for that price.)

Clauses in this agreement include:

  • Website details
  • Customer Information
  • Privacy
  • Product Pricing and Title
  • Order details
  • Shipping and Customs Duty
  • Cancellation Rights, Returns and Refunds
  • Customer Complaints
  • Faulty Products
  • Events outside control
  • Licence
  • Copyright
  • Reasonably Foreseeable Losses
  • Severability
  • Waiver
  • Entire Terms & Conditions
  • Jurisdiction
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