Consumer - Standard Terms & Conditions for Supply of Services (Purchase Order)

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These standard terms are only suitable for a business to an individual and not from business to business.

They are only suitable for the supply of services involving home improvements, installation or building works.

The terms should be incorporated on the back of or attached to a customer's purchase order.

The purchase order itself should be signed by a representative on behalf of the business and provide the company / business details.

The purchase order should also contain details of the price, (including deposit, vat and any other charges) together with a specification of the works to be completed. The purchase order should also be dated.

These standard terms are not suitable for hire purchase, credit or conditional sales where the Consumer Credit Act 1974 would apply.

Key clauses in this agreement include:

Customer's obligation to obtain building / planning permission or other consents.

Obligations to provide service with care and skill and making good any damage.

When deposit and balance of price is payable.

Interest chargeable on outstanding amounts.

The amount of notice the customer must give to cancel their order.

Details of guarantees (if any) provided by the business.

Complaint details for dissatisfied customers.